Street fighting, Earth’s calmest spot, e-mail rudeness

The Globe and Mail today (Thursday, Sept. 3rd, 2009) have an interesting tidbit on e-mail rudeness in the SOCIAL STUDIES column on Street fighting, Earth’s calmest spot, e-mail rudeness.

E-mail rudeness

Vicki Walker was forced out of her job as an accountant at a health-care company in Auckland, N.Z., after colleagues complained her e-mails were too “shouty” and confrontational. A tribunal heard that she spread disharmony among her co-workers by sending missives with entire sentences in capital letters. She also behaved “provocatively” by highlighting key phrases in bold or red, according to her employer, ProCare Health. The panel found that, while she had caused friction in her office, her conduct did not amount to grounds for dismissal. Her firm had no e-mail style guide, meaning employees could not be certain about what communications were deemed unacceptable. Ms. Walker was awarded $12,600 and plans to appeal for further compensation. (L6, by Michael Kesterton)

The New Zealand Herald has a story Emails spark woman’s sacking by Rebecca Lewis (Aug 30, 2009) with more detail including the one offensive email submitted as evidence.

Google Book Search Settlement

The Google Book Search Settlement, if approved by Judge Chin, may be a turning point in textual research. In principle, if the settlement goes through, then Google will release the full 7-10 million books for research (“non-consumptive”) use. Should get even the 500,000 public domain books for research we will have a historic corpus far larger than anything else. To quote the Greg Crane D-Lib article, “What can you do with a million books?” and “What effect will millions of books have on the textual disciplines?”

There is understandably a lot of concerns about the settlement especially about the ownership of orphan works. The American Library Association has a web site on the settlement, as do others. I think we need to also start talking about how to develop a research infrastructure to allow the millions of books to be used effectively. What would it look like? What could we do? Some ideas:

  • To be only usable by researchers there would have to be some sort of reasonable firewall.
  • It would be nice if it were truly multilingual/multicultural from the start. The books are, after all.
  • It would be nice if there was a mechanism for researchers to correct the OCRed text where they see typos. Why couldn’t we clean up the plain text together.
  • It would be nice if there was an open architecture search engine scaled to handle the collection and usable by research tools.

Update: Matt pointed me to an article in the Wall Street Journal on Tech’s Bigs Put Google’s Books Deal In Crosshairs.

search-cube – the Visual Search Engine

Screen Shot of Cube

Stan pointed me to search-cube – the Visual Search Engine which generates a 3D cube of images from your search results. It’s a mashup of Google image search. I’m not sure if it is more effective than just looking at the results from a Google Image search, but I like the way panels are missing so you can see through the cube to stuff on the other side.

RFCs: How the Internet Got Its Rules

Stephen D. Crocker has written an Op-Ed on How the Internet Got Its Rules (April 6, 2009) about the Request for Comments or R.F.C.’s of the Internet. He looks back on writing the first R.F.C. 40 years ago as a student assigned to write up notes from a meeting. He chose the to call it a R.F.C. because:

What was supposed to be a simple chore turned out to be a nerve-racking project. Our intent was only to encourage others to chime in, but I worried we might sound as though we were making official decisions or asserting authority. In my mind, I was inciting the wrath of some prestigious professor at some phantom East Coast establishment. I was actually losing sleep over the whole thing, and when I finally tackled my first memo, which dealt with basic communication between two computers, it was in the wee hours of the morning.

Calling them R.F.C.’s set the tone for the consensual culture.

The early R.F.C.’s ranged from grand visions to mundane details, although the latter quickly became the most common. Less important than the content of those first documents was that they were available free of charge and anyone could write one. Instead of authority-based decision-making, we relied on a process we called “rough consensus and running code.” Everyone was welcome to propose ideas, and if enough people liked it and used it, the design became a standard.

Another feature was layering for independence that allowed people to build new technologies on older ones without asking permission.

Thanks to Dan Cohen on Twitter for this.

Clay Shirky: Newspapers and Thinking the Unthinkable

Thanks to Peter O I came across Clay Shirky’s excellent analysis of what’s going on with newspapers and the web, Newspapers and Thinking the Unthinkable . Some of the salient points:

  • Change has been so rapid that it has changed who is pragmatic and who is a fabulist. Newspapers are in denial about the realities of online content so those who describe what is happening (the pragmatists) are treated as fabulists.

Revolutions create a curious inversion of perception. In ordinary times, people who do no more than describe the world around them are seen as pragmatists, while those who imagine fabulous alternative futures are viewed as radicals. The last couple of decades haven’t been ordinary, however. Inside the papers, the pragmatists were the ones simply looking out the window and noticing that the real world was increasingly resembling the unthinkable scenario. These people were treated as if they were barking mad. Meanwhile the people spinning visions of popular walled gardens and enthusiastic micropayment adoption, visions unsupported by reality, were regarded not as charlatans but saviors.

When reality is labeled unthinkable, it creates a kind of sickness in an industry.

  • The economics of publishing have changed. It used to be that there was a tremendous upfront cost to set up a newspaper or broadcasting facility. Now the infrastructure of distribution is paid for by all so publishing is cheap.

With the old economics destroyed, organizational forms perfected for industrial production have to be replaced with structures optimized for digital data. It makes increasingly less sense even to talk about a publishing industry, because the core problem publishing solves — the incredible difficulty, complexity, and expense of making something available to the public — has stopped being a problem.

  • It is easy to describe life before or after an epochal shift. It is hard to describe the chaos of experiments during the shift. Shirky looks to The Printing Press as an Agent of Change as an example of the hard type of history.

What Eisenstein focused on, though, was how many historians ignored the transition from one era to the other. To describe the world before or after the spread of print was child’s play; those dates were safely distanced from upheaval. But what was happening in 1500? The hard question Eisenstein’s book asks is “How did we get from the world before the printing press to the world after it? What was the revolution itself like?”

  • Advertisers don’t want to pay for the costs of a full-featured newspaper (with international bureaus and investigative reporting.) They will move their money to where it connects with their (usually local) audience.

The competition-deflecting effects of printing cost got destroyed by the internet, where everyone pays for the infrastructure, and then everyone gets to use it. And when Wal-Mart, and the local Maytag dealer, and the law firm hiring a secretary, and that kid down the block selling his bike, were all able to use that infrastructure to get out of their old relationship with the publisher, they did. They’d never really signed up to fund the Baghdad bureau anyway.

  • Newspaper reporting provides a public service that will be missed, but knowing we will miss it doesn’t save it. We just don’t know how to fill the gap that will be left when daily papers dissappear in cities.

“You’re gonna miss us when we’re gone!” has never been much of a business model. So who covers all that news if some significant fraction of the currently employed newspaper people lose their jobs?

I don’t know. Nobody knows. We’re collectively living through 1500, when it’s easier to see what’s broken than what will replace it.

Actually I think there are ideas floating around as to what might fill the gap:

  • Blogs may take up some of the slack with various advocacy groups and NGOs providing investigative reporting in the areas that concern them. I think it is wrong to assume that amateurs will necessarily do a worse job than professional reporters. In fact, as most know, professionals are too busy to usually go into depth and whenever they write about something you know they get it wrong in all sorts of ways. A blog like Buckets of Grewal probably does a more indepth job of examining the Grewal controversy than any newspaper story. The difference is rather that the professionals are committed to breadth and they write better.
  • Publicly funded broadcasters like the BBC and the CBC will provide tax funded news reporting with foreign bureaus and so on. They don’t have to have make a profit and can invest in things perceived as useful for society.
  • There will always be some big and international newspapers like the New York Times or Reuters because there will always be a demand for that sort of news. The internet reduces diversity – every city doesn’t need a newspaper with a foreign bureau. All we need is a couple of news services with foreign bureaus.
  • Some companies have already figured out how to package news as analysis and get other businesses to pay for it. This will accelerate as newspapers fail. Companies like Oxford Analytica will meet the demand of multinational businesses who need access to strategic information. The sooner the newspapers fail the sooner we will see these companies come out of the woodwork and start selling their products to us.

To conclude with another quote from the Shirky essay, “Society doesn’t need newspapers. What we need is journalism.”

MIT: Open Access Mandate

From Twitter I found a link to Peter Suber, Open Access News where there is a story of MIT’s unanimous faculty vote to adopt an Open Access mandate that gives the University the right to archive and make available their articles. Like the Harvard mandate, faculty can opt out if they have a good reason.

Each Faculty member grants to the Massachusetts Institute of Technology nonexclusive permission to make available his or her scholarly articles and to exercise the copyright in those articles for the purpose of open dissemination.

A Collaborative Research Commons

Computing With The Infrastructure At Hand is an essay I wrote last weekend and have been editing that tries to think about how to do humanities computing if you don’t have grants and don’t have lots of support. I ended up trying to imagine a Collaborative Research Commons that imagines crowdsourcing digital humanities work.

While research as a gift economy may seem idealistic, I’ve been surprised by the extraordinary collaboration you get when you set up a structured way for people to contribute to a project. The Suda On Line project first showed (me at least) the potential for social and volunteer research. I’ve had luck with the Dictionary of Words in the Wild and the upcoming Day of Digital Humanities. This last project has yet to happen, but we have close to 100 participants signed up. My point is that we can imagine ways to research that don’t start with how to get a grant before we can talk.