The Computer as Tool: From Interaction To Augmentation is an excellent paper that nicely maps the tensions between interaction and augmentation paradigms of the computer. Chris Dent, who drew my attention to his paper in a comment on a previous entry on Tool and Technology, makes a comparison that I hadn’t thought of between interactivity and the augmentation/tool model of a computer. I guess I think (thought) of interactivity as part of the augmentation tradition while Dent quotes Suchman (Plans and Situated Actions) to the effect that computers when considered interactive are being treated as social objects like servants.
Characterizing the computer as an intentional interactive artifact lays the groundwork for several problems with computer use: it grants inappropriate power to the computer in the relationship between user and computer; it creates inappropriate expectations of the computer while at the same time lowering expectations of computer use; it lowers productivity.
One can see the problem with interactivity through Suchman’s characterization of interactive systems as reactive, linguistic and internally opaque. See my paper on interactivity, Turing’s Reaction where I explore interactivity and dialogue, but don’t take the next step and contrast it with augmentation.
Continue reading Interactivity and Augmentation